Refund & Cancellation Policy

1. 30-day free trial

New clinics start with a 30-day free trial with full access and no credit card required. You will not be charged during the trial. If you do not subscribe to a paid plan, your access simply pauses at the end of the trial — there is nothing to cancel and no charge.

2. Subscriptions

If you choose a paid plan, it is billed in advance on a recurring monthly basis in Indian Rupees until you cancel. Each billing cycle gives you access to your plan's features and credit allowance for that month.

3. How to cancel

You can cancel at any time from Settings → Billing in the app, or by contacting us at utsavgoyal1981@gmail.com. When you cancel, your plan remains active until the end of the current paid billing cycle, and it will not renew after that. You keep access until the cycle ends.

4. Refunds

Because GrowthOS is a digital subscription delivered immediately, monthly fees for a billing cycle that has already started are generally non-refundable, and consumed credits are non-refundable. We will, however, review refund requests fairly and in good faith, and may issue a refund where required by law or where there has been a clear billing error or a failure on our side to deliver the Service.

5. Refund method & timeline

Approved refunds are made to the original payment method through our payment gateway. Once approved, refunds are typically processed within 5–7 business days, though the time for the amount to appear depends on your bank or card issuer.

6. Changes & contact

We may update this policy from time to time; the "last updated" date above will reflect any change. For any cancellation or refund question, contact us:

Business name

The Masked Marketers (operating the GrowthOS platform)

Registered address

Flat No. 103, Nivas Regency, Silicon City, Indore, Madhya Pradesh, India

Email

utsavgoyal1981@gmail.com

Phone

+91 92036 71926