Refund & Cancellation Policy
Last updated: 4 July 2026
This policy explains how the free trial, cancellations and refunds work for the GrowthOS platform, operated by The Masked Marketers. We aim to be clear and fair so you always know where you stand.
1. 30-day free trial
New clinics start with a 30-day free trial with full access and no credit card required. You will not be charged during the trial. If you do not subscribe to a paid plan, your access simply pauses at the end of the trial — there is nothing to cancel and no charge.
2. Subscriptions
If you choose a paid plan, it is billed in advance on a recurring monthly basis in Indian Rupees until you cancel. Each billing cycle gives you access to your plan's features and credit allowance for that month.
3. How to cancel
You can cancel at any time from Settings → Billing in the app, or by contacting us at utsavgoyal1981@gmail.com. When you cancel, your plan remains active until the end of the current paid billing cycle, and it will not renew after that. You keep access until the cycle ends.
4. Refunds
Because GrowthOS is a digital subscription delivered immediately, monthly fees for a billing cycle that has already started are generally non-refundable, and consumed credits are non-refundable. We will, however, review refund requests fairly and in good faith, and may issue a refund where required by law or where there has been a clear billing error or a failure on our side to deliver the Service.
Billing errors: If you were charged incorrectly — for example a duplicate charge or a charge after a timely cancellation — contact us within 7 days and we will correct it.
5. Refund method & timeline
Approved refunds are made to the original payment method through our payment gateway. Once approved, refunds are typically processed within 5–7 business days, though the time for the amount to appear depends on your bank or card issuer.
6. Changes & contact
We may update this policy from time to time; the "last updated" date above will reflect any change. For any cancellation or refund question, contact us:
- Business name
- The Masked Marketers (operating the GrowthOS platform)
- Registered address
- Flat No. 103, Nivas Regency, Silicon City, Indore, Madhya Pradesh, India
- utsavgoyal1981@gmail.com
- Phone
- +91 92036 71926
This document is provided for transparency and may be updated from time to time. If any provision is found unenforceable, the remaining provisions continue in full effect. For questions about this page, contact us using the details above.